Archive for the ‘Operations’ Category

New customer satisfaction survey

Dear Twinizens,

Earlier this year, we asked you for your feedback on how we were doing. We asked you questions about Twinity’s performance, stability, and our customer service.

Over the past couple of months, we have worked hard to improve in every area. We would now like to ask you for your feedback to see if we are meeting your expectations. Please click here to take our new survey.

Thank you again for your continued support! (cross-posted from Twinity blog)

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Moving the web site

We’ll be moving this web site, www.metaversum.com, to a new server over the weekend. The site may be down from time to time.

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Minor blog layout issue

We have a small issue on our blog at the moment. For some reason, not all of the sidebar content (search, polls, etc) is being displayed. I’m working on it.

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IT Director job opening posted

Please see our About page for the full job listing.

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Unposted job available at Metaversum

We have a mystery opening at our company. If you’re interested, contact me directly. You can find my contact information on the authors page, or leave a comment on this posting. And in case you’re wondering, yes, this posting is a bit of a stunt. However, we are interested in people who are interested in us and what we are doing, so posting here should reach those who are watching.

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Customer support now available in French

Up to now, we’ve offered our customers (Yumondo community members and others) customer support in German and English. As of today, we also offer customer support in French. Enjoy!

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Have you contacted Yumondo support?

Over the past few weeks, we’ve gone through a few hundred support requests from members of our Yumondo community. For a site in beta, that’s more or less to be expected. We’re really glad that you’re taking the time to let us know where we need to improve and what you like about the system. If you have any issues contact customer support or any if you feel that your requests for help are not being taken care of in a timely manner, please let us know. You can find my email address in my author profile page on this blog, or send a note to us through Yumondo’s feedback page.

Or leave an anonymous (or named) comment on this blog posting.

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